| Selling price Under US$4,999 | US$100 |
| Selling price US$5,000~US$9,999 | US$150 |
| Selling price US$10,000~US$19,999 | US$350 |
| Selling price Over US$20,000 | ASK |
| Mechanical Issues | Damage Issues | Missing Items | Theft of parts | |
|---|---|---|---|---|
| Warranty Option | O | O | O | O |
| No Warranty 0US$ |
X No Claims | X No Claims | X No Claims | X No Claims |
| DAMAGE ISSUES | Non pre-existing damage | FOB amount However, maximum limit is USD 2,000 |
| DAMAGE ISSUES | Engine problem | FOB amount However, maximum limit is USD 2,000 |
| Transmission problem | FOB amount However, maximum limit is USD 2,000 |
|
| Electrical problem | FOB amount However, maximum limit is USD 2,000 |
|
| MISSING ITEMS | Smart Key | US$300 |
| Remote Key | US$200 | |
| Basic Key | US$50 | |
| GPS | US$300 | |
| Audio | US$200 | |
| Wheel cap (per cap) | US$10 | |
| Jack | US$10 | |
| Wheel spanner | US$10 | |
| Spare Tire (per tire) | US$50 | |
| Rear spare tire cover Hard type (per tire) | US$100 | |
| Rear spare tire cover Soft type (per tire) | US$30 | |
| Emblem (One Price) | US$20 | |
| Antenna | US$20 | |
| Shift Knob | US$20 | |
| Windscreen Wiper (per set) | US$20 | |
| Powered window switch | US$50 | |
| Head rest (per head rests) | US$30 | |
| Other Parts | ASK |
| Oil and Fluids | X | |
| Filters | Oil/Fuel/Air/AC | X |
| Batteries | X | |
| Brakes | Pad/Rotor/Shoe/Drum | X |
| Clutch | X | |
| Belts | Fan/AC/Power stering/Timing belt | X |
| Bulbs and Lamp | X | |
| Tires | X | |
| Suspensions and Bush and boot | Arm/CV/Steering rack/Ball joint | X |
| Spark Plugs | X | |
| Wiper Blade and Rubber | X | |
| Other Expendable Parts | X |
| The vehicle must match the following description | a) Vehicle with proper inspection of the parts conducted before shipment from Japan. b) Vehicle with total mileage under 150,000km before shipment.(Odometer reading must be correct) c) Vehicle with production in Japan since 1991 |
| Maximum Guaranteed Amount | USD 2000 per vehicle |
| Exclusions | a) Breakdown attributed to any known damage before the shipment from Japan. b) Breakdown attributed to ordinary wear and tear. c) Breakdown attributed to inherent vice or nature. d) Breakdown attributed to fault or defect of past repairs and/or maintenance. e) Breakdown attributed to faulty design or defective materials. f) Breakdown of Expendable Parts and/or Items. g) Breakdown attributed to rust and oxidation. h) Breakdown attributed to recall from the manufacturer of the vehicle. |
| List of Expendable Parts and Items (Excluded from the guarantee). |
| a) Any break down attributed to loss of fluids, without external damage during the Guaranteed Period (including but not limited to gasoline, oil, transmission fluid, brake fluid, power steering fluid, and radiator coolant) |
| c) Breaks (including but not limited to to Pad, Rotor, Shoe, and Drum) |
| d) Belts (including but not limited to Fan, A/C, and Power Steering Belt) |
| e) Batteries |
| f) Filters (including but not limited to Oil, Fuel, Air, and A/C) |
| g) Fuse, Coil, Plugs |
| h) Decay and Deterioration of rubber parts (including but not limited to seals and window wiper blades) |
| Maximum Guaranteed Amount | US$1000 |
| Losses and/or damages NOT COVERED by this service |
| Any damage of the vehicle which is deemed to have occurred prior to the purchase and shipment |
| Loss, Damage, Theft, Pilferage, and/or Non Delivery of any EXPENDABLE parts and/or items |
| Loss, Damage, Theft, Pilferage, and/or Non Delivery of any parts and/or items that are not genuine products of the automobile manufacturer |
| Loss, damage and/or expense caused by inherent vice or nature of the vehicle |
| Loss, damage and/or expense caused by delay, even though the delay has been caused by a risk covered by this service |
| Deliberate damage to, or deliberate destruction of the vehicle or any part thereof by the wrongful act of any person or persons |
| Loss, damage and/or expense directly of indirectly caused by or arising from the use of any weapon or device employing atomic or nuclear fission and/or fusion or other like reaction or radioactive force or matter |
| Loss damage or expense which are intentionally made by a third-party (excluding theft and pilferage) |
| Loss damage or expense caused directly or indirectly by earthquake ,volcanic eruption and/or accidents (including tidal waves and fire) arising therefrom |
| Loss of life or personal injury of any person whomsoever, or for damage to any property whatsoever, when vehicle is driven under it's own power |
| Any expenses incurred by the customer during vehicle trouble, including hotel fees and loaner car fees. |
| In case of Accidents / How to make Claims | |
| Step 1 | Immediately check for loss and/or damage after receiving the vehicle. Any claims made after 7 days from the day of the delivery will be not guaranteed by this service. |
| Step 2 | If loss and/or damage is discovered, immediately contact Royal Trading or their agents. Preserve the vehicle in their original damaged condition. Any unpermitted disposal or repair may result into unpayable of the guarantee service. |
| Step 3 | Take multiple photos of the damaged section in details from different angles, clearly showing the condition of the damage. |
| Step 4 | Download the Damage Report from this site and fully fill the requested information as per instruction in details as possible. Any unanswered questions may result into futher verification. |
| Step 5 | Submit the following data to Royal Trading. a) Damage Report b) Photos of the damage c) Port Report (if issued by port authority) d) Repair Quotation and/or Invoice (upon request from Royal Trading) |
| Step 6 | Royal Trading will verify and evaluate the loss and/or damage. The verification and decision if the loss and/or damage is subject to the guarantee service will be conducted under the sole discretion of Royal Trading. |
| Step 7 | If deemed by Royal Trading as subject to this service, compensation and/or reimbursement will be made from Royal Trading. |